How to Request a Refund

We’re sorry to hear Pixelcut wasn’t the right fit for you — but we appreciate you giving it a try!

If there’s anything we could improve to create a better experience, we’d love to hear your feedback.

Here’s how to request a refund, depending on where you signed up:

📱 iOS (App Store)

Apple manages all billing and subscriptions for purchases made through the App Store, which means they are the only ones authorized to issue a refund — we don’t have access to approve or deny refund requests on their behalf.

To request a refund:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID

3. Locate your Pixelcut purchase and follow the steps to submit your refund request

   
   

Heads up: If Apple declines the refund, we unfortunately aren’t able to override that decision. We know that can be frustrating, and we wish we had more control — but it’s entirely up to their review process.

If you purchased through Google Play or our website instead, we do have more flexibility and are happy to help directly.

🤖 Android (Google Play Store)

Google also handles all billing and refunds directly.

To request a refund:

1. Open the Google Play Store
2. Tap your profile > Payments & subscriptions > Budget & order history
3. Select your Pixelcut purchase
4. Tap “Request a refund” and follow the prompts

You can also visit Google's refund page for more info.

💻 Pixelcut on the Web

If you signed up through our website:

1. Go to pixelcut.ai
2. Tap your profile icon (top-left corner)
3. Go to My Account

Scroll to the Membership section — from there you can manage renewals, cancellations, or request a refund